Mytech Culture Experience March 2013

This month we would like to reflect on our February value of "Make decisions with our honor and integrity intact" by highlighting one of our Mytech team members who exemplifies this value every day – Sara Loberg. Sara has filled many positions in her tenure at Mytech and here is a little Loberg history that goes back around 10 years.

For those Mytech customers that have been with us since around 2003 you may remember the first time we hired an engineer other than two of the owners of Mytech – it was Sara Loberg. With the exception of a brief hiatus, Sara has been with Mytech ever since and has always performed at a level of excellence that never ceases to amaze. Sara started with us as a field engineer (even though I don't think that is what we called it in 2003) which as we added other staff ended up being a hybrid of remote support and field engineering. After a few years Sara chose to leave to work for a company as the sole IT person on staff. She gained some experience in an environment where 100% of the IT was dependent on her – which means that she had to solve every problem and was on call 24/7. After the experience of being a Network Administrator, Sara decided to come back to Mytech - a decision we were very pleased that she made. Sara came back to assist on the engineering side again during a time when we were working to figure out how to best lead our growing team of engineers. Shortly thereafter, Sara filled the position of Service Manager where she worked with all of our engineering staff and also provided escalation support when additional resources were needed for customer requests. Over the next couple years, Mytech added more staff and our engineering team evolved into two distinct teams – remote support and field services. As these teams grew, Sara was getting pulled more and more away from actually working with customers and was spending more time working with staff, internal meetings and HR tasks associated with supervision etc. Which lead to the most recent transition for Sara was around July/August of 2012, Sara expressed that she would rather be in a position that would involve more customer interaction so she could do what she loves doing – helping people.

"Honor lies in honest toil."
- Grover Cleveland

Over the past 10 years, Sara has been in countless situations with our customers, our staff and our vendor partners where she has had to "Make decisions with our honor and integrity intact." If I had to try and explain what makes Sara so great at her ability to work with people, I would say that it is simply because she cares. Sara cares about people, she cares about helping someone with a problem and that applies to her friends, her co-workers and our customers. We are thankful for Sara's incredible work ethic, her smile, her incredible ability to help people and we hope that you have experienced or will get the chance to experience working with Sara too. Thank you Sara for caring and for choosing to Make decisions with our honor and integrity intact.

"Our core values impact who we are, how we operate, whom we hire and how we interact with people we care for and work with."
- Rock Lake Health District

The above line from the website of Rock Lake Health District really summarizes why we spend time and effort working to integrate our core values into what we do every day. This article is an example of one of the ways we work to communicate and illustrate how our core values impact our culture here at Mytech.

"Honesty is the cornerstone of all success, without which confidence and ability to perform shall cease to exist."
- Mary Kay Ash, Founder of Mary Kay Cosmetics

The Mytech core value that we are illustrating this month is Make decisions with your honor and integrity intact. This value in particular always makes me think of tough decisions where no matter what you do, there will be some pain involved in the outcome. It is this value that I reference verbally and in written correspondence whenever there is a cross roads and we are working to find the correct path to follow – Make decisions with your honor and integrity intact. When you say those words, out loud or just in your head, the correct choice seems to become evident no matter how difficult that choice may be. Whenever there are relationships and/or money involved in transactions, such as: customer-vendor; employee-employer, there is a good chance that at some point in the relationship an opportunity will come along that will be an easy choice vs. the right choice and when we at Mytech are faced with those choices this value is always part of the decision making process: Make decisions with our honor and integrity intact. The words above by Mary Kay Ash are so true with regard to instilling confidence in those with whom you work that when you individually or as an organization face tough decisions that you will make the right choice – every time. If your decision making history demonstrates a lack of honesty and integrity then the people who are impacted by those decisions will no longer trust your actions and will question your motivations. Successful relationships cannot exist under such circumstances. We have learned over the years that every interaction our organization has with our customers, vendor partners and Mytech staff is based on having a successful, trusting relationship – as Mary Kay Ash stated it is the cornerstone of all success!

"A person is not given integrity. It results from the relentless pursuit of honesty at all times."
- Anonymous

Finally, as a call to action for all of Mytech and all of our current and future customers – do you have a phrase that helps you find the right path in your decision making process? What is that phrase? As this article suggests our core value at Mytech is "Make decisions with our honor and integrity intact" that is what we keep in mind whenever we have difficult decisions to make. This is one component of our moral compass that helps guide everyone in our organization as they make 1, 10 or 100's of decisions every day. It does not matter what the phrase is, the point is to have a guide to assist making the right decision, all the time, every time.

"The time is always right to do what is right."
- Dr Martin Luther King Jr.

Here are the other quotations that were noted on our Culture Board during the month of February:

"Being sincere, dedicated and honest is the key. People of integrity triumph in the end."
- Daisaku Ikeda
"No one will question your integrity if your integrity is not questionable."
- Nathaniel Bronner Jr.
"Real integrity is doing the right thing, knowing that nobody's going to know whether you did it or not."
- Oprah Winfrey
"Honor your commitments with integrity."
- Les Brown
"Ethics must begin at the top of an organization."
- Edward Hennessy
"The higher the culture the more honorable the work!"
- Roucher
"Integrity without knowledge is weak and useless, and knowledge without integrity is dangerous and dreadful!"
- Samuel Johnson
"I would prefer even to fail with honor than win by cheating."
- Sophocles

Integrity: the quality or condition of being whole or undivided; completeness.

Integrity: is the uncompromising adherence to a code of moral values and principles. It requires soundness of ethical strength.

"Integrity Feels Best: Even when it makes parts of my life harder; Even when it allows others an unfair advantage; Even when it requires uncomfortable conversations; Even when it exposes my weaknesses; Even when it means I won't fit in; Even when no one else will know the difference; Even when it requires me to treat others better than they've treated me." - Unknown

Thank you for taking the time to read about a fantastic Mytech team member – Sara Loberg and for participating in part of the Mytech Culture Experience. I invite you to please join the team here at Mytech on our Culture Experience, so that together we can work to "Make decisions with our honor and integrity intact."


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